Parent/Carer Enquiries

We are an Information, Advice and Support Service for families in Southend-on-Sea. If you live outside of this area, we will endeavour to direct you to the appropriate service, but this may increase the time it takes for you to receive the information you require.

If you have not contacted us before, or not for at least 6 months – please complete the contact form below as a first step. This will allow us to best respond to your enquiry.

If you are contacting us on behalf of a young person aged 16 or over, only complete this form if you have their permission to share their information with us.

If you do not live in Southend, or if you have been in touch with our service within the last six months, please do not complete the online form. Email or call our telephone number.

Email: iass@southend.gov.uk

Telephone: 01702 215499
This number has a 24-hour answerphone facility.

We endeavour to make contact in 5 working days.

Every text box on the form is mandatory, so should be completed with details or N/A (if you have nothing to say for that question)

Parent / Carer details

I confirm I have read and understood the privacy notice and consent to you holding my information

Title

First name*

Last name*

Which Local authority do you live in?*

Southend on Sea

Essex

Thurrock

Other

Postcode*

Phone number*

Email address*

Confirm email address*

Is there anything we need to know that would help support you?

For example, are you visually or hearing impaired, or is English your second language? Type N/A if not applicable.

Child / Young Person details

First name*

Last name*

Date of birth*

If you are happy to, please tell us your child/young person’s ethnicity

Is English a second language for your family? If so, please tell us your first language.

Name of your child's current nursery/school/college*

Please tell us what you need support with today.

It helps us to give you the right advice if you can give us brief but specific information about your situation and the questions you have.

Please specify

Our service will hold all the information about you and your child confidentially unless you consent for it to be shared.

In some circumstances, information can be shared without consent, for example, where sharing information may prevent a crime or safeguard the welfare of a child or young person.

You can view our privacy policy read more about this.